(Reuters) -New York Attorney General Letitia James on Tuesday urged 23andMe customers to delete their accounts and secure their data, days after the company filed for bankruptcy amid weak demand for its ancestry testing kits.
Several users attempted to delete their accounts in a last-ditch attempt to protect their privacy due to uncertainty around the company’s future and what any new owner could do with user data.
Shares of 23andMe, which filed for bankruptcy on Sunday, fell 1.7% to 64 cents in afternoon trading, a day after declining more than 50%.
James said her office had also shared instructions on how users could delete their data or destroy test samples stored with 23andMe. She said New York residents could contact her office if they faced any problems doing so.
The company has said the bankruptcy process will not affect how it stores, manages or protects customer data. It also said any buyer would be required to comply with applicable law on how customer data is treated.
But users took to social media with their concerns, with many posting guidelines on how to delete accounts.
James said that if users had previously opted to have their saliva sample and DNA stored by 23andMe, they could change their preferences in their account settings.
She also said customers could withdraw consent even if they had previously agreed that the company and third-party researchers could use their genetic data and samples for research.
California Attorney General Rob Bonta on Friday also urged customers to delete their genetic data stored with 23andMe, citing the company’s financial distress.
(Reporting by Bhanvi Satija and Siddhi Mahatole in Bengaluru; Editing by Shilpi Majumdar and Pooja Desai)